Your Service Sucks and You Don't Know Why
Articles & Insights
There is no question that good customer service is vital to any healthy company. Just as important, if not more, is the service given between colleagues and departments (or internal customers) within the organization. In fact, how employees treat each other is highly reflective of the way they treat their customers. Stephen R. Covey once said, “Always treat your employees exactly as you want them to treat your best customers.”
At Acumen Learning, we have the opportunity to work with thousands of employees from some of the greatest companies in the world – companies such as GE, Coca-Cola, Verizon and Cisco. During each course we teach, we ask these two simple questions:
Question 1: On a scale from 1–5, how would you rate the service you receive from your colleagues?
Question 2: On a scale from 1–5, how would you rate the service you give your colleagues?