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business acumen training

Client Coordinator

About Acumen Learning

Acumen Learning is the premier business partner that 30 of the Fortune 50 have turned to for their own highly customized business acumen training programs. We help companies build strategic alignment and engagement at every level of an organization through award-winning business acumen training solutions. Our driven culture is both customer and team-focused. 

Summary

We are looking for a Client Coordinator that will interact with customers in a professional and strategic manner to build relationships and help provide solutions for their business acumen needs. It is pertinent that this professional is self-driven, detail-oriented, and tenacious yet comfortable working within a team structure. 

Essential Duties & Responsibilities:

Must possess strong communication, coordination, and strategic planning skills.  This position will communicate directly with clients for regular check-in meetings, schedule training classes, gather session logistics, pre and post-class follow-up, and independently complete action items. 

They will work with internal team members (Consultants, Client Partners, and Operations team) to help develop customer-facing processes, anticipate customer needs and provide exceptional customer experience.  They will play a pivotal role in helping the company achieve its revenue goals.  They will also act as the point of contact and communicate project status adequately to all internal and external stakeholders.

Professional Qualifications:

  • 2-5 years of client coordination/project management experience preferred

  • Bachelor's degree preferred

  • Proficiency in Microsoft Office Suite products (Word, Excel, Windows) required

  • Proficiency in virtual platforms e.g., Zoom, MS Teams, WebEx, Google Suite

  • Contract writing, reviewing and experience with SOWs and MSAs

Critical Skills & Attributes:

  • Solid organizational skills, including attention to detail and multitasking skills

  • Strong interpersonal communication skills (verbal and written)

  • Strategic planning and process skills

  • Strong work ethic and desire to work within a team-oriented environment

  • Upbeat, energetic, adaptable 

  • Striving to learn and develop professionally

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