April 16, 2012
Acumen Learning has surveyed thousands of people and asked about their internal customers (the people they work with or serve within their organization). The results consistently show that departments and individual employees think they provide better internal customer service than they recieve. We tend to judge others by their actions, while we judge ourselves by our intentions. However, as with external customers, perception is reality.
Smart employees recognize that their colleagues are also their customers. And smart leaders think like Stephen R. Covey, “Always treat your employees exactly as you want them to treat your best customer.”